Terms of Use
Last updated: 20 October 2026
1. Introduction
Welcome to Renok.shop ("Renok", "we", "us" or "our"). These Terms of Use ("Terms") govern your access to and use of the Renok website, installable web application, accounts, listings, search tools, saved advertisements, job listings, wallet, Renok PRO subscriptions, promotional services and customer support features (collectively, the "Platform" or "Services").
By accessing or using the Platform, creating an account, publishing a listing or purchasing a Renok service, you acknowledge that you have read and understood these Terms and agree to be bound by them to the extent permitted by applicable law.
If you do not agree to these Terms, you must discontinue use of the Services. You may stop using the Platform and request account closure through the available account controls or customer support.
These Terms must be read together with the Renok Privacy Policy, Safety Tips and any additional terms clearly presented when you purchase or use a specific service.
2. Platform Operator
Renok.shop is operated by Renok.shop (platform brand), a online marketplace platform, registered under number No registration number is published on this page, with its registered or principal business address at No public street address is listed; contact support@renok.shop.
For questions, complaints and legal notices, contact Renok through the Support feature available on the Platform or at support@renok.shop. Telephone: Contact Renok by email; a public telephone number is not currently listed.
The operator's legal name, legal status, contact details and applicable registration information must be completed accurately before these Terms are published as final.
3. Eligibility and Account Registration
You must be at least 18 years old and legally capable of entering into a binding agreement to create an account or use paid Services on Renok.
You agree to provide accurate, current and complete information during registration and to update your information when necessary.
You are responsible for maintaining the confidentiality of your password and other account credentials. You must promptly notify Renok if you suspect unauthorised access to your account.
You must not impersonate another person, create an account using information you are not authorised to use, bypass a suspension or use the Platform in a manner that compromises another user's account or security.
Renok may take reasonable steps to verify account ownership, investigate suspicious activity and protect the security of the Platform, subject to applicable law.
4. Nature of the Marketplace
Renok is an online marketplace that enables users and businesses to advertise goods, property, vehicles, services and employment opportunities and to discover and contact other users.
Unless expressly stated otherwise for a specific service, Renok is a platform provider and is not the seller, buyer, employer, employee, landlord, tenant, delivery provider or contracting party to transactions arranged directly between users.
Users independently decide whether to contact one another, negotiate, enter into agreements, exchange goods, provide services or participate in employment arrangements.
To the extent permitted by applicable law, Renok does not guarantee that a user is trustworthy, that a listing is accurate, that an item exists or is available, that a job is genuine, that a seller has authority to sell an item, or that a transaction will be completed successfully.
Any profile indicator, account status, review, moderation action or verification feature must not be interpreted as an unconditional guarantee of a user's identity, conduct, financial standing or reliability.
5. User Responsibilities for Listings
Users are solely responsible for the content, legality and accuracy of the listings, images, descriptions, prices, contact details and other information they submit, subject to any responsibilities imposed on Renok by applicable law.
You must ensure that you have the legal right and authority to advertise the goods or services you offer and that your content does not violate another person's intellectual property, privacy or other legal rights.
All listings must be genuine, accurate, current and not misleading. You must disclose material defects or conditions that could affect a reasonable buyer's decision and must not misrepresent price, availability, ownership or the characteristics of an item.
You must update or remove listings when the advertised goods or services are no longer available or when material information changes.
You must not publish duplicate listings in order to manipulate search results, artificially inflate visibility or evade Platform limits.
Users remain responsible for complying with applicable tax, licensing, consumer protection, product safety, property, employment and other legal requirements relevant to their activities.
6. Prohibited Activities
You must not use Renok to engage in, facilitate or promote unlawful, deceptive, fraudulent, abusive or otherwise prohibited activities.
Prohibited activities include, without limitation:
- Advertising stolen, counterfeit, unlawfully obtained or prohibited goods.
- Publishing fraudulent, deceptive, misleading or deliberately inaccurate listings.
- Impersonating another person, business or organisation.
- Publishing scams, phishing attempts, pyramid schemes or fraudulent investment offers.
- Advertising unlawful weapons, controlled substances or other prohibited products or services.
- Publishing fraudulent job vacancies, deceptive recruitment offers or unlawful demands for payment from job applicants.
- Infringing copyright, trademarks, privacy rights or other intellectual property rights.
- Harassing, threatening, abusing, discriminating against or defrauding other users.
- Publishing another person's private or sensitive information without a lawful basis.
- Uploading malware, attempting unauthorised access or interfering with the security or operation of the Platform.
- Using automated tools to scrape, collect or misuse Platform data without appropriate permission.
- Attempting to bypass account restrictions, moderation, payment verification or technical safeguards.
Renok may restrict content or activity that presents a reasonable risk to users, the public, the operator or the integrity of the Platform, subject to applicable law.
7. Jobs, Property and Regulated Services
Users advertising employment opportunities are responsible for the accuracy of job descriptions, employer information, remuneration details and employment conditions, as well as compliance with applicable employment and recruitment laws.
Users advertising property, vehicles, professional services or other regulated activities must hold any licences, permissions or authority required by applicable law.
Renok does not guarantee the legitimacy of a job vacancy, the financial condition of an employer, the legal status of a property or the professional competence of an advertiser.
Any publication fee for a job vacancy will be displayed before the employer confirms the paid action. Job seekers may browse available vacancies without a Renok job-search fee unless the Platform clearly states otherwise for a specific service.
8. Moderation and Platform Enforcement
Renok may review listings, user reports, account activity and other content using automated tools and human review for purposes including safety, fraud prevention, legal compliance, service integrity and enforcement of these Terms.
Where reasonably necessary and permitted by law, Renok may reject, hide, remove, restrict or suspend a listing; request clarification or supporting information; restrict account functionality; suspend an account; or terminate access to particular Services.
Such measures may be taken where there are reasonable grounds to suspect a breach of these Terms, unlawful activity, fraud, abuse, a security threat, infringement of third-party rights or a risk to users or the Platform.
Where reasonably practicable and lawful, Renok will provide information about the reason for a significant restriction and any available method of requesting a review.
Urgent measures may be taken before notice where reasonably necessary to prevent harm, protect users, address suspected fraud, comply with law or secure the Platform.
Renok does not guarantee that all listings will be reviewed before publication or that every prohibited listing or harmful activity will be detected immediately.
9. Free Listings and Publication Limits
Access to ordinary browsing, searching and other free features is provided without charge unless the Platform clearly states otherwise.
Free listings are subject to the limits displayed on the Platform, including account-level limits, category restrictions and any temporary platform-wide capacity limits.
Renok may temporarily restrict the publication of additional free listings when a configured capacity limit is reached. Publication may resume when sufficient capacity becomes available or when the applicable limit is changed.
Such a restriction does not automatically mean that an existing listing has been removed. The treatment of existing listings will depend on the applicable Platform rules and any notice provided to users.
Paid publication, promotion and subscription services are subject to the applicable price, duration, eligibility conditions and benefits displayed before purchase.
10. Listing Duration and Renewal
Unless a listing or specific service states otherwise, ordinary listings are generally displayed for 30 days.
After the ordinary publication period expires, the listing owner has a five-day renewal period in which to renew the listing for another publication period, subject to the available renewal options and applicable conditions.
A listing that is not renewed within the stated renewal period may be removed automatically.
Renok may adjust listing duration and renewal procedures prospectively where reasonably necessary for the operation of the Platform, provided that applicable legal obligations and any paid commitments are respected.
11. Renok PRO and Paid Features
Renok PRO is an optional paid plan that may provide increased listing capacity, promotional advantages or other benefits described on the Renok PRO page and at checkout.
The applicable price, currency, duration, listing allowance and benefits are those clearly displayed before you confirm your purchase.
Payment for Renok PRO does not guarantee sales, enquiries, employment, a particular number of views, a specific search position or exemption from moderation and Platform rules.
Unless the checkout process clearly explains a recurring payment arrangement and you expressly accept it, purchasing Renok PRO does not automatically authorise recurring charges.
Promotional offers, temporary free-access periods or other special benefits apply only for the dates, duration and conditions announced by Renok. When such an offer expires, the ordinary pricing and eligibility rules may resume as disclosed in the offer.
Changes to future subscription prices or benefits will be communicated where reasonably practicable and as required by applicable law. Changes will not remove mandatory legal rights or improperly deprive users of benefits already paid for.
12. Wallet and Payment Processing
Where available, the Renok Wallet records funds or credits that may be used to purchase eligible Renok services. Wallet functionality and supported payment methods are subject to availability and the terms displayed on the Platform.
Supported payment methods may include Mobile Money and third-party payment processors. Available methods may change according to provider availability, technical requirements and applicable law.
The amount, currency, any conversion rate, applicable charges and relevant transaction conditions must be displayed before a user confirms a payment.
Where a payment processor uses a different settlement currency, the amount payable through that processor may differ from the amount displayed in Ghanaian cedis because of the conversion rate and any clearly disclosed charges applicable to that transaction.
Renok may delay crediting a wallet or activating a paid feature until the relevant payment has been verified. A payment status displayed by a user's browser or an unverified notification does not by itself establish that a payment has been received.
Wallet credits may be used only for the purposes supported by Renok and are not a bank deposit or interest-bearing account. Withdrawal, transferability and redemption are available only where expressly supported by the Platform or required by applicable law.
Users must not share passwords, payment PINs, one-time verification codes or account recovery codes with Renok staff or other users.
Payment processing may also be subject to the terms and privacy policies of third-party providers. Nothing in these Terms removes any legal obligation applicable to Renok or a regulated payment provider.
13. Cancellations, Refunds and Payment Disputes
Users should review the price, currency, service, duration and applicable conditions before confirming a paid transaction.
If a payment appears duplicated, an amount is incorrect, a confirmed payment is not reflected, or a paid service is not supplied as agreed, the user should contact Renok Support and provide the relevant transaction reference.
Renok will review payment disputes against available transaction records, the terms shown at the time of purchase, the payment provider's confirmation and applicable law.
Refunds, cancellations and reversals will be handled in accordance with the applicable service terms and legal requirements. The rules of a payment provider may also apply to the processing of a refund.
Nothing in these Terms excludes or restricts a consumer right, refund obligation, cancellation right or other protection that cannot lawfully be excluded or restricted under Ghanaian law, including applicable provisions of the Electronic Transactions Act, 2008 (Act 772) and other applicable legislation.
14. Safety and Transactions Between Users
Users are responsible for making informed decisions when contacting other users and entering into transactions through the Platform.
Renok recommends that users inspect goods before payment, meet in safe public locations where appropriate, verify the identity and authority of the other party, agree important terms in writing and remain cautious of advance-payment requests, urgent demands or offers that appear too good to be true.
Users should never disclose a Mobile Money PIN, bank password, one-time verification code or other security credential to another user.
Unless a specific service expressly states otherwise, Renok does not act as an escrow provider, does not hold funds paid directly between buyers and sellers and does not guarantee delivery, handover, product condition or performance of agreements arranged independently by users.
This Section does not exclude any responsibility that the law imposes on Renok for its own acts or omissions.
15. User Content and Intellectual Property
You retain ownership of content that you lawfully own and upload to Renok.
By submitting content, you grant Renok a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize, compress, format, display and distribute that content to the extent reasonably necessary to operate, secure, moderate, back up and improve the Services and display or promote your listings through the Platform.
This licence does not transfer ownership of your content to Renok. You confirm that you have the rights and permissions necessary to grant the licence described in this Section.
When content is removed, its public display will cease within a reasonable period, subject to technical processing, backups, legal retention obligations, security needs and records reasonably required to resolve disputes or prevent fraud.
Renok's branding, software, logos, design elements and other protected materials may not be copied, misused or commercially exploited without appropriate permission.
If you believe that content on Renok infringes your legal rights, contact Support and provide the relevant listing URL, an explanation of the alleged infringement and information reasonably necessary to assess your complaint.
16. Privacy and Personal Information
Renok's processing of personal information is described in the Privacy Policy available on the Platform.
Users must ensure that personal information submitted in a public listing is appropriate to disclose and may lawfully be processed for that purpose.
Renok may process information reasonably necessary to operate accounts, display listings, facilitate support, investigate reports, secure the Platform, verify payments and comply with legal obligations, subject to the Privacy Policy and applicable law.
Where a location feature requests permission to access device location, users may grant or refuse that permission through their browser or device settings. Users may also enter a location manually where this option is available.
Nothing in these Terms replaces Renok's obligations under applicable privacy and data protection legislation, including the Data Protection Act, 2012 (Act 843), where applicable.
17. Availability, Maintenance and Technical Limits
Renok aims to maintain a reliable and secure service but does not guarantee that the Platform will always be available, uninterrupted, error-free or compatible with every device or browser.
Access may be temporarily limited due to maintenance, upgrades, security incidents, hosting limitations, network failures, payment-provider interruptions, capacity controls or circumstances outside Renok's reasonable control.
Renok may introduce, modify, suspend or discontinue features where reasonably necessary for the operation, safety or development of the Platform, subject to applicable law and existing paid commitments.
During an announced platform-wide maintenance period, Renok may temporarily pause affected listing expiry deadlines and paid service periods and extend them according to the maintenance notice or Platform procedure.
A temporary technical restriction does not remove a user's mandatory legal rights or prevent a user from raising a complaint through any legally available channel.
18. Third-Party Services and External Links
The Platform may contain links to external websites or rely on third-party services, including hosting providers, payment processors, translation services and communications tools.
Third-party services may have their own terms, privacy policies, technical requirements and availability limitations.
Renok does not control every third-party service and cannot guarantee its uninterrupted operation, security or performance.
This Section does not exclude liability that applicable law imposes on Renok for its own conduct or for services for which it is legally responsible.
19. Disclaimers and Limitation of Liability
To the extent permitted by applicable law, Renok does not warrant that every user submission is accurate, that every user is trustworthy, that every transaction will succeed or that the Platform will meet every individual user's expectations.
Renok is not responsible for a user's independent decision to transact with another user, for representations made by another user, or for agreements entered into directly between users, except to the extent that applicable law makes Renok responsible.
To the extent permitted by law, Renok is not liable for indirect or consequential losses arising from circumstances for which it has no legal responsibility, including certain third-party service interruptions, user misconduct or a user's failure to take reasonable precautions.
Nothing in these Terms excludes or restricts liability for fraud, wilful misconduct, or any other liability that cannot lawfully be excluded or restricted. Nothing in these Terms limits a consumer's mandatory statutory rights or remedies.
Where a limitation or exclusion in these Terms is found unenforceable, it shall apply only to the extent lawfully permitted, and the remaining provisions shall continue to apply.
20. Indemnity and User Breaches
If a user's unlawful conduct, infringement of third-party rights or material breach of these Terms causes a claim or loss for which the user is legally responsible, Renok may seek the remedies available under applicable law.
This Section does not require a user to compensate Renok for a loss caused by Renok's own breach of a legal duty, and it does not override mandatory consumer protections or other non-excludable legal rights.
21. Suspension, Termination and Account Closure
Users may stop using the Platform and may request account closure through available account controls or Support.
Renok may suspend or terminate access where reasonably necessary because of a material breach of these Terms, suspected fraud, a serious security risk, unlawful conduct, a legal requirement or a threat to the integrity of the Platform.
Where reasonably practicable and lawful, Renok will provide information about the reason for a significant restriction and any available review procedure.
Account closure does not automatically settle outstanding payment obligations or require the deletion of records that must lawfully be retained for accounting, security, dispute resolution or legal compliance.
Personal information retained following account closure will be handled in accordance with the Privacy Policy and applicable law.
22. Complaints and Dispute Resolution
Users should first contact Renok Support with a clear description of the issue and any relevant listing, account or transaction reference.
Renok will review complaints in a reasonable manner and seek an appropriate resolution where possible.
Renok may review reports concerning other users and take appropriate moderation action, but it cannot guarantee the resolution of private disputes concerning payments, delivery, employment, product quality or agreements made directly between users.
Nothing in these Terms prevents a user from contacting a competent regulator, using a legally available dispute resolution procedure or bringing a claim before a court with appropriate jurisdiction.
23. Governing Law and Jurisdiction
These Terms are governed by the laws of the Republic of Ghana, except where mandatory rules of another applicable law provide otherwise.
Subject to mandatory consumer rights and applicable jurisdictional rules, disputes concerning these Terms may be brought before a competent court in Ghana.
Nothing in this Section prevents a consumer from exercising a right to bring proceedings before another court where applicable law grants that right.
24. Changes to These Terms
Renok may update these Terms to reflect changes in the Services, security requirements, business operations or applicable law.
The updated version will be published on this page with a revised update date. Where a change materially affects users or the law requires additional notice or consent, Renok will take the steps required by applicable law.
Changes will not retrospectively remove accrued rights or unlawfully alter a paid commitment.
Continued use of the Platform after an update takes effect constitutes acceptance only to the extent such acceptance is legally effective and permitted under applicable law.
25. General Provisions
If any provision of these Terms is found to be invalid or unenforceable, that provision shall be applied only to the extent permitted by law. The remaining provisions will continue to apply.
A failure or delay by Renok in exercising a right does not automatically constitute a waiver of that right.
Users may not transfer their accounts or rights under these Terms in a manner that breaches these Terms or applicable law.
These Terms, together with the Privacy Policy, Safety Tips and applicable service-specific terms, govern the use of the Renok Platform.
26. Contact Renok
For questions, complaints, account issues or legal notices relating to these Terms, contact Renok through the Support feature available on renok.shop or use the operator contact details set out in Section 2.
Please do not include passwords, Mobile Money PINs, bank passwords or one-time verification codes in support messages.
Renok chat beta
Renok may provide an on-platform buyer–seller chat as a beta feature. Chat messages are not private or end-to-end encrypted. Authorised Renok moderators may review conversations when investigating reports, suspected fraud, safety concerns or disputes about misuse of the Platform. The beta chat does not support file attachments. Users decide what they write and share and should never send passwords, Mobile Money PINs, bank credentials or one-time verification codes. Renok provides communication tools but is not a party to independent transactions between users and does not guarantee a buyer, seller, item, payment, delivery or outcome, subject to responsibilities that applicable law does not allow Renok to exclude.
Chat message retention
Chat messages are normally removed individually seven (7) days after they are sent. Messages in a conversation under active moderation review, or messages associated with an open report, may be retained until the relevant safety review is resolved. After the moderation hold is lifted, ordinary message-retention rules apply. Renok may retain separate moderation records where reasonably necessary to document the review, prevent repeat abuse or meet legal obligations.
Rental listings and paid services
Rental listings are submitted by users and landlords, not guaranteed by Renok. Verify the property, the authority of the person offering it, the viewing arrangement, deposit requirements and all terms before sending money or signing an agreement. During the public launch offer, eligible rental publications may be free within the configured campaign dates. After the offer ends, the publication fee shown on the website applies.
Paid advertising campaigns
Paid banner campaigns are charged from the user’s Renok wallet at purchase and are subject to administrator review. Campaign duration begins when the advertisement is approved and starts displaying. If a campaign is rejected by Renok, the paid campaign fee is returned to the user’s Renok wallet. Paid banner campaigns are not included in the launch-period free-service offer.